Terms of Service
Last updated: 2026
1. Introduction
Welcome to Sixty.gg. These Terms and Conditions (the "Terms"), together with any referenced documents, govern your access to and use of sixty.gg (the "Website") and all associated services (the "Service"). Please read them carefully - they are legally binding.
By accessing the Website or using the Service, whether as a guest or registered account holder, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must stop using the Service immediately.
The Service is owned and operated by Nexora Ltd, an International Business Company incorporated under the laws of the Autonomous Island of Anjouan, Union of Comoros, registered under company number 15916, with its registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros (referred to throughout as "we", "us", or "our"). We hold an online gaming licence issued by the Offshore Finance Authority of the Autonomous Island of Anjouan, Licence Number ALSI-202501001-FI1, authorising us to offer online gaming services within the scope of that licence.
Certain payment processing, treasury, technology, compliance, or operational services may be provided by affiliates or third-party providers acting on our behalf. This does not affect your contractual relationship with Nexora Ltd, the operator of the Service.
2. Incorporated Policies
These Terms incorporate the following policies, each of which forms part of our agreement:
By using the Service, you agree to the above. If there is a conflict, these Terms prevail unless the other document expressly states otherwise.
3. Changes to These Terms
3.1. We may update these Terms at any time. Revised Terms will be published on this page and take effect immediately. You are responsible for checking this page. Continued use of the Service means you accept the updated Terms.
3.2. Where a wager has been placed prior to a change in Terms taking effect and remains unsettled at that point, the Terms in place at the time the wager was placed will apply to that wager.
4. Your Obligations
Each time you use the Service, you confirm and warrant to us that:
4.1. You are aged 18 or over, or meet any higher minimum age requirement imposed by the laws of the jurisdiction applicable to you. We may ask you to verify your age at any time.
4.2. You have full legal capacity to enter into a binding contract. If you are not legally capable of doing so under the laws applicable to you, you must not use the Service.
4.3. Online gambling is lawful where you are located and you are not accessing the Service from a prohibited country. You are solely responsible for ensuring your use of the Service is legal.
4.4. You will not use a VPN, proxy server, or any other tool or technology to disguise or misrepresent your true location, whether to circumvent geographic restrictions or for any other purpose.
4.5. Any payment method, exchange account, cryptocurrency wallet, or financial instrument you use on the Service is owned or controlled by you, and you are able to provide evidence of such ownership or control where we request it.
4.6. All payments you make to us are made in good faith. You will not initiate, encourage, or facilitate a chargeback, reversal, or cancellation of any deposit once made.
4.7. You accept full responsibility for any financial losses you incur through use of the Service. Gambling carries inherent risk and funds deposited may be lost.
4.8. You will not place any wager using information that was obtained unlawfully or in breach of any applicable legislation.
4.9. You are using the Service entirely for personal, non-commercial, recreational purposes and not as an agent or representative of any third party.
4.10. You will not attempt to manipulate, distort, or undermine the integrity of any game, market, or element of the Service, whether in bad faith or otherwise.
4.11. You will deal with us honestly and in good faith at all times.
4.12. You are not simultaneously registered as an active Affiliate in our Affiliate Programme while using the Service for real-money play, unless we have expressly permitted this in writing.
4.13. You are solely responsible for determining, reporting, and paying any taxes, duties, levies, or charges arising from your use of the Service, including deposits, withdrawals, winnings, bonuses, rewards, and cryptocurrency transactions.
4.14. Cryptocurrency values may fluctuate significantly. We accept no responsibility for losses arising from exchange-rate movement, market volatility, network delay, conversion timing, or value changes between deposit and withdrawal.
4.15. You are not diagnosed or classified as a compulsive or problem gambler, and you are not currently subject to a self-exclusion agreement with any gambling operator or regulator. If you enter into a self-exclusion arrangement elsewhere, you agree to notify us immediately.
5. Restricted Use
5.1. The following persons are not permitted to use the Service under any circumstances:
5.1.1. Anyone under the age of 18, or under the applicable legal gambling age in their jurisdiction - whichever is higher - or anyone acting as a representative of such a person.
5.1.2. Anyone residing in, or accessing the Service from, a jurisdiction where online gambling is prohibited by law.
5.1.3. Residents of, or persons accessing the Service from, any of the following countries:
5.1.4. We may also restrict access where required by licence conditions, providers, processors, banking partners, sanctions obligations, internal risk controls, or law. Eligibility may be assessed by residence, citizenship, location, IP address, device data, payment method, wallet risk signals, KYC information, or other risk indicators.
5.2. You must not use the Service to:
5.2.1. Harvest or collect the personal details, usernames, or contact information of other users of the Service by any method, including scraping, spam, or unauthorised data collection.
5.2.2. Interfere with, disrupt, or negatively affect the experience of other users or the functioning of the Service itself.
5.2.3. Distribute unsolicited commercial messages, affiliate referral links, or promotional material of any kind.
5.2.4. Collude with other players to obtain an unfair advantage, or engage in any form of cheating or dishonest conduct toward us or other users.
5.2.5. Scrape, copy, or otherwise extract odds, data, or content from the Service in violation of our intellectual property rights.
5.2.6. Carry out any activity that is unlawful, harmful, or contrary to these Terms.
5.3. Player accounts are personal and non-transferable. You may not sell, assign, transfer, acquire, or otherwise deal with any Account or related rights. Player-to-player fund transfers are not supported and are prohibited unless expressly enabled by us in writing.
5.4. Where we determine that you have used the Service for an unauthorised purpose, we may close your Account immediately and without prior notice, and we reserve the right to pursue legal remedies.
5.5. Directors, employees, contractors, and immediate family members of the Company and its associated entities may not use the Service for real-money gaming without prior written approval from the Company Director or CEO. Breach may result in Account closure, cancellation of bonuses, forfeiture of related winnings, and review of any remaining balance.
5.6. Card counting where applicable, collusion, bots, automated tools, latency exploitation, software errors, provider procedures, bonus mechanics, or any method designed to exploit a technical, procedural, or promotional weakness is prohibited and may result in Account suspension and review of associated funds.
6. Registration
6.1. To access the real-money features of the Service, you must complete our registration process and accept these Terms. We are not obliged to accept your application and may decline to open an Account without providing a reason.
6.2. You must provide truthful, accurate, and complete information when registering, and keep that information current. Your email address on file (your "Registered Email Address") is our primary channel for communicating with you - it is your responsibility to ensure it remains valid and accessible. If you provide false or misleading information, your Account will be suspended and we may take further action, including notifying relevant authorities.
6.3. Only one Account per person is permitted. Holding multiple accounts - directly or through associates, family members, or third parties - is a breach of these Terms. Duplicate accounts may be closed and funds locked pending review.
6.4. You are responsible for keeping your login credentials secure and confidential. Do not share your password with anyone. Any activity that occurs on your Account will be treated as having been carried out by you. If you believe your Account has been accessed without your authorisation, contact us immediately at support@sixty.gg. We will suspend the Account while we investigate, but you remain responsible for all activity that occurred prior to notification.
6.5. We strongly recommend enabling all available security features, including two-factor authentication where available. You are responsible for securing your Account, devices, email, wallets, passwords, and authentication methods. We are not liable for loss caused by inadequate account security.
6.6. We may at any time request additional information or documentation from you in order to comply with our legal and regulatory obligations, including KYC and AML requirements.
7. Your Account
7.1. We do not extend credit of any kind. All play must be funded by cleared funds in your Account.
7.2. We may restrict, suspend, or close an Account where we have reasonable grounds, including breach of these Terms, protection of the Service, or other legitimate operational or regulatory reasons. Where possible, we will give notice, but may act without notice where necessary. If closure results from your breach, we may void open bets, cancel bonuses, and restrict or withhold funds as reasonably necessary for fraud, AML, chargeback, regulatory, or breach review.
7.3. During any fraud, AML, security, responsible gambling, or regulatory review, we may be unable to disclose the reason for a restriction, delay, freeze, or investigation. This may be required by law and does not waive your rights.
7.4. We reserve the right to limit, cap, or refuse any wager at any time and for any reason, including where we suspect a wager has been placed fraudulently or in an attempt to circumvent our systems or limits.
7.5. If funds are credited to your Account in error for any reason, those funds remain our property. We will notify you of any such error and reverse the mistaken credit. If your Account balance is insufficient to cover the reversal, you will owe us the outstanding amount and we may seek to recover it.
7.6. If your Account balance falls below zero for any reason, the shortfall constitutes a debt owed by you to us.
7.7. Please notify us as soon as you become aware of any discrepancy or error in your Account.
7.8. Our internal transaction logs are the authoritative record of Account activity. In any dispute regarding a wager, game outcome, or transaction, our records will be treated as definitive, subject to applicable regulatory review.
7.9. Gaming should be enjoyable. If it stops being fun, please stop. Never play with money you cannot afford to lose. If your gambling may be getting out of control, visit the Responsible Gambling section to access self-exclusion tools. Self-exclusion first applies a 24-hour cooling-off period, confirmed by email, followed by longer exclusion options.
7.10. Once you initiate self-exclusion, you agree not to open a new account, attempt to deposit funds, or place any wagers on the Service for the duration of the exclusion period. Attempting to circumvent your own self-exclusion is a breach of these Terms.
7.11. Self-exclusion is irrevocable for its chosen duration. We will not lift an exclusion early under any circumstances. Permanent account closure following self-exclusion must be requested through Customer Support and can only be processed once any applicable exclusion period has fully elapsed.
7.12. Where an Account is blocked as a result of a responsible gambling policy breach, any remaining balance will be processed for withdrawal subject to applicable KYC, AML, and fraud checks. No bonuses or rewards can be claimed once the block is in place.
7.13. Your Account belongs to you alone and cannot be transferred, sold, pledged, assigned, gifted, or otherwise dealt with as an asset. Any attempt to do so - including hypothecation, encumbrance, or dealing through a fiduciary or third party in any form - is void and constitutes a breach of these Terms.
7.14. Accounts that have been inactive for an extended period may be classified as dormant. We will notify you before applying any dormancy measures. If your Account is dormant and you wish to reactivate it, please contact our Customer Support team.
8. Deposit of Funds
8.1. Deposits must be made using a cryptocurrency wallet, exchange account, or other payment method that you own or control. Deposits from third-party sources are not permitted unless we have explicitly agreed otherwise in writing.
8.2. You must only deposit for genuine recreational gaming. We may restrict, return, investigate, or report deposits where we reasonably believe an Account is being used for money transmission, wallet obfuscation, exchange-rate arbitrage, pass-through activity, or any non-genuine use.
8.3. You must not deposit while your Account is suspended, blocked, restricted, self-excluded, or closed. Any such deposit may be rejected, held, returned, or investigated, subject to KYC, AML, fraud, chargeback, and legal checks.
8.4. We are a gaming operator, not a financial institution. We use third-party payment processors. Your Account will be credited only once we receive confirmed settlement. Network or processing delays are outside our control.
8.5. By depositing funds, you irrevocably authorise the payment and agree that you will not seek to reverse, chargeback, or cancel the transaction through your bank, card issuer, or payment provider. If a chargeback or reversal is initiated, any winnings derived from the disputed funds will be forfeited, and your Account may be permanently closed. We reserve the right to pursue recovery of any such funds through legal means.
8.6. Your Account balance is not a bank deposit. It is not insured, guaranteed, or protected by any governmental deposit protection scheme. No interest accrues on funds held in your Account.
8.7. You must not deposit funds that originate from any criminal, fraudulent, or otherwise unlawful activity.
8.8. Where you elect to participate in a bonus or promotional offer, the terms of that offer will apply in addition to these Terms.
8.9. It is your responsibility to determine whether online gambling is lawful in your jurisdiction before depositing. We are not liable for any consequences arising from you depositing in a jurisdiction where doing so is prohibited.
8.10. Cryptocurrency transactions are irreversible. Before depositing, note that:
We accept no liability for losses arising from the above. Always verify the network, wallet address, token type, and any required memo or tag before transacting.
8.11. Where your Account balance is denominated in USD or another fiat equivalent, cryptocurrency deposits will be converted at the prevailing exchange rate at confirmed receipt. The applicable rate will be displayed in your Account.
8.12. We intend to introduce fiat currency deposit options in the future. When available, such methods will be subject to these Terms as updated at that time.
9. Withdrawal of Funds
9.1. You may request withdrawal of cleared funds at any time, subject to our withdrawal conditions. The minimum withdrawal is $15 per transaction (or equivalent), except where you withdraw your full remaining balance upon Account closure.
9.2. All cryptocurrency deposits are subject to a 1x wagering requirement before withdrawal. Once this requirement is met, withdrawals are processed without any commission charge. If you have accepted a bonus or promotion, additional wagering requirements specific to that offer will apply - please refer to the applicable bonus terms.
9.3. We reserve the right to carry out identity and security checks before processing any withdrawal, and to request supporting documentation at any stage of our relationship with you. This is in addition to any KYC requirements already completed.
9.4. Withdrawals must be made to a wallet address, exchange account, or payment method owned or controlled by you and approved by us. We may require proof of ownership or control. Where appropriate, feasible, and reasonable, we may require withdrawal to the same wallet or method used for deposit.
9.5. If your Account is locked, dormant, or otherwise inaccessible and you wish to withdraw funds, please contact our Customer Support team for assistance.
9.6. We cannot guarantee that a withdrawal will be processed if your Account is subject to restrictions arising from a breach of our restricted use or jurisdictional policies.
10. Provably Fair and Game Integrity
10.1. Every game available on the Service - including slots, live casino tables, crash games, originals, and other titles - uses certified Random Number Generation technology, live-dealer mechanics, or a provably fair cryptographic system, depending on game type. Where games are provably fair, players can verify outcomes using Website tools.
10.2. Game outcomes are determined by the applicable RNG, live-dealer procedure, provider system, or provably fair mechanism, depending on the game type. We do not manipulate, influence, or interfere with game outcomes.
10.3. Some games are operated by independent third-party providers and may be subject to provider-specific rules, maximum win limits, malfunction procedures, and certification standards. If provider rules conflict with these Terms for a specific game, the provider rules apply to that game.
10.4. Where permitted by provider rules and technical configurations, we or our providers may offer games with different house-edge or Return to Player (RTP) parameters. RTP may vary by game, provider, configuration, jurisdiction, or version. If you notice a discrepancy, contact Customer Support. We accept no liability for reliance on an RTP figure that differs from the game version accessed.
10.5. Gaming is inherently probabilistic. We make no guarantee of any specific outcome. Previous results have no bearing on future ones.
10.6. Where we identify a technical fault, software error, collusion between players, or any form of abuse that has affected a game result, we reserve the right to void the affected wager or result and take such further action as we consider appropriate.
11. Errors
11.1. If a technical or system failure affects any game or transaction, impacted wagers will be voided. You must notify us as soon as you become aware of any error. We are not liable for loss arising from system errors, communication failures, bugs, or defects, and may void affected games and correct balances.
11.2. Where a wager has been accepted at odds that are materially inconsistent with prevailing market rates - whether due to a technical error or human mistake - we reserve the right to void or amend that wager. This applies both before and after the relevant event.
11.3. We may at any time correct errors in your Account, including recovering amounts paid out incorrectly. Where your Account does not hold sufficient funds to cover a correction, we may demand repayment of the outstanding amount. We also reserve the right to cancel or reduce pending wagers where those wagers were funded by erroneously credited amounts.
12. Results, Refunds and Cancellations
12.1. All posted game results become final 72 hours after publication. We will not consider queries or correction requests raised after this window has closed. Within that 72-hour period, corrections will only be made where a demonstrable human or system error has occurred.
12.2. Where we are unable to verify a game result due to a data feed interruption or other event outside our control, affected wagers will be declared void and stakes refunded.
12.3. Minimum and maximum wager limits apply across the Service. These limits are set at our discretion and may be changed at any time without notice. Individual Account limits may also be applied.
12.4. You are solely responsible for reviewing and verifying your own transactions. We will not investigate claims relating to missing or duplicate wagers where the error was not caused by us. Your transaction history is available in your Account at all times.
12.5. We reserve the right to remove, suspend, or discontinue any game, market, or product from the Service at any time and without notice.
13. Bonuses and Promotions
13.1. From time to time we may make bonuses, free plays, cashback offers, and other promotions available to our players. All promotional offers are subject to the specific terms published alongside each offer. By claiming any bonus, you agree to those terms. Cash balances will always be wagered before bonus balances.
13.2. Promotional terms will typically include wagering requirements, time limits, eligible games, and minimum odds. You should read these carefully before claiming any offer.
13.3. Unless the specific promotion states otherwise, any caps on withdrawable winnings, maximum bonus amounts, or transfer limits applicable to a promotional offer will be set out in the terms of that specific promotion. We reserve the right to set and vary such caps at our discretion on a per-promotion basis.
13.4. Once a deposit bonus is active on your Account, it cannot be supplemented by a further qualifying deposit. Making an additional deposit while a bonus is active may result in forfeiture of the remaining bonus balance, as specified in the relevant promotion terms.
13.5. Our welcome offer is available to first-time registered players only. If we detect repeated claims - including through connected accounts, shared devices, or associated identities - we may cancel the promotion, remove promotional balances, void associated winnings, restrict withdrawals, and close the relevant accounts.
13.6. Accounts that share an IP address, device fingerprint, household, or other common identifier may be flagged for bonus abuse. We reserve the right to remove promotional balances and winnings from accounts we determine to have been used abusively, at our sole discretion.
13.7. Any strategy, behaviour, or pattern of play that we determine to constitute bonus abuse - including but not limited to low-risk hedging strategies, account splitting, arbitrage, or systematic exploitation of offer mechanics - will result in forfeiture of the bonus and any associated winnings, and may lead to account closure.
13.8. We may withdraw, alter, or suspend any promotional offer at any time. We may also exclude individual players from specific offers or from all promotional activity, without being required to give reasons.
14. Know Your Customer (KYC) Policy
14.1. We are required by our licence and applicable law to verify player identity. We may request KYC documentation at any point - including registration, before withdrawal, when cumulative deposits reach $10,000 USD or equivalent, or where unusual or suspicious activity is detected.
14.2. Until KYC is completed, we may restrict deposits, withdrawals, or Service features. If requested documents are not provided within 72 hours, restrictions will remain. Review may take up to 7 business days. While pending, we may apply temporary limits or controls.
14.3. Failure to complete KYC may result in Account restriction, suspension, or closure, and withdrawals may remain blocked until verification, AML, fraud, and legal checks are complete. False, altered, forged, or fraudulent documents will result in immediate Account closure, forfeiture of bonuses and associated winnings, and may result in funds being withheld where permitted by law or required for AML, fraud, or regulatory purposes. We may report the matter to authorities.
14.4. To complete KYC, you will typically be asked to provide:
14.5. KYC verification is mandatory in the following circumstances:
14.6. Our KYC team will review submitted documents and notify you of the outcome. Possible outcomes are: full approval, rejection, or a request for additional information.
14.7. While KYC is pending or where verification has not been completed, you will not be able to make additional deposits or withdrawals, and funds cannot be transferred to any other player account.
14.8. Full details of our KYC and identity verification procedures are set out in our AML/KYC Policy, which forms part of these Terms.
15. Responsible Gambling
15.1. Gambling should always be a form of entertainment, not a financial strategy. We take our responsibility to promote safe gambling seriously. The following tools are available to all players:
15.2. These tools can be accessed at any time through the Responsible Gambling section of the Website. Where a self-exclusion has been activated, it cannot be reversed before its expiry date.
15.3. Players who have self-excluded may not open a new account on the Service during the exclusion period. Doing so is a breach of these Terms and will result in the closure of any new account opened.
15.4. Where behaviour suggests gambling-related harm, we may apply account restrictions without prior notice. Player welfare takes precedence over commercial considerations.
15.5. If you are concerned about your gambling - or that of someone you know - the following organisations can help:
15.6. Full details of our responsible gambling commitments and player protection procedures are set out in our Responsible Gambling Policy, which forms part of these Terms.
16. Underage Gambling
16.1. Use of the Service by anyone under the age of 18 - or under any higher minimum age required by applicable law - is strictly prohibited. We apply age verification as part of our standard KYC process and may request proof of age at any time.
16.2. Where we have reason to believe that a player may be, or may have been, underage at the time of using the Service, we will suspend the Account immediately and conduct a full investigation. This includes situations where we suspect a player was acting on behalf of a minor.
16.3. Where underage use is confirmed: all winnings credited or payable will be forfeited; any winnings already withdrawn must be returned to us upon demand; and we will seek to recover all associated costs where repayment is not made voluntarily.
16.4. The above applies equally to players who are over 18 but used the Service while below the minimum gambling age applicable in their specific jurisdiction.
16.5. We strongly encourage parents and guardians to use parental control and content filtering tools to prevent minors from accessing gambling platforms.
17. Fraud
17.1. We take a zero-tolerance approach to fraud, dishonesty, and criminal conduct. Where fraud is detected or reasonably suspected, we will withhold any outstanding payments and may pursue both civil and criminal remedies. You will be personally liable for all costs, losses, and damages - including direct, indirect, and consequential losses - that we suffer as a result of your fraudulent conduct.
17.2. Where we have evidence or reasonable grounds to suspect manipulation or exploitation of our gaming systems - including bots, scripts, collusion, or technical exploits - we will investigate. Where abuse is confirmed, we may void affected wagers, confiscate winnings derived from the abuse, cancel bonuses, restrict or withhold funds as permitted by law, and permanently close the Account.
17.3. You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and service providers from all claims, liabilities, losses, costs, and expenses - including legal fees - arising from: (a) your breach of these Terms; (b) your violation of law or third-party rights; or (c) fraudulent, dishonest, or unlawful use of the Service.
18. Anti-Money Laundering
18.1. We operate in full compliance with all applicable anti-money laundering and counter-terrorist financing legislation and with the requirements of our gaming licence.
18.2. Where transaction patterns or player behaviour give us reason to suspect that funds may derive from unlawful sources, we will apply enhanced due diligence measures. This may include requesting additional documentation, restricting account activity, or freezing funds pending investigation.
18.3. We screen wallet addresses and transactions using internal controls and third-party blockchain analytics, sanctions-screening, fraud-prevention, geolocation, and device-risk tools. We may delay, reject, freeze, or investigate transactions linked to sanctions exposure, illicit activity, mixers, tumblers, darknet markets, stolen funds, scams, high-risk wallets, or other suspicious indicators. Flagged players may face enhanced due diligence, account restriction, or reporting to authorities.
18.4. In certain circumstances, we are legally required to file reports with relevant financial intelligence authorities. Where this obligation applies, we are prohibited by law from disclosing to the relevant player that a report has been or may be made.
18.5. Any account suspected of being used to facilitate money laundering, terrorist financing, or any other financial crime will be frozen immediately and referred to the appropriate authorities.
18.6. Full details of our AML and KYC procedures are set out in our AML/KYC Policy, which forms part of these Terms.
19. Communications and Notices
19.1. If you need to contact us, please do so through the support function on the Website or directly at support@sixty.gg. Please use your Registered Email Address when contacting us so that we can identify your account promptly.
19.2. We will communicate with you by posting notices on the Website, by sending messages to your Registered Email Address, or through both channels. The choice of communication method is at our discretion.
19.3. All formal communications between you and us must be in English. Where any notice or document is provided in another language for convenience, the English version shall prevail in the event of any conflict or ambiguity.
19.4. We may send marketing and promotional communications. You can opt out via support or the unsubscribe option in any email. Opting out does not affect important service or account notices.
20. Intellectual Property
20.1. All rights in and to the Service - including but not limited to its technology, software, systems, content, and branding - belong to us or our licensors. Nothing in these Terms transfers any intellectual property rights to you.
20.2. You are granted a limited, personal, non-exclusive, non-transferable licence to use the Service for your own private, non-commercial purposes. This licence ends automatically if your Account is closed or these Terms are terminated for any reason.
20.3. You must not reproduce, copy, adapt, distribute, transmit, display, or otherwise exploit any content or software from the Service without our prior written consent. Automated data collection - including scraping, crawling, or indexing of the Service - is strictly prohibited.
20.4. Our name, logo, trademarks, and other branding may not be used in connection with any product or service that is not ours, or in any way that could cause confusion or that misrepresents our relationship with you or any third party. Unauthorised use of our branding may result in legal action.
20.5. You agree to notify us immediately if you become aware of any unauthorised use of our intellectual property or any other breach of this section, and to provide reasonable assistance with any investigation we conduct as a result.
21. Prohibited Conduct
21.1. In addition to the restrictions set out elsewhere in these Terms, the following conduct is prohibited:
21.2. We reserve the right to investigate any suspected breach of this section and to take all such action as we consider appropriate, including immediate Account suspension, forfeiture of funds, and referral to law enforcement.
22. Complaints and Disputes
22.1. If you have a complaint about any aspect of the Service, please contact our Customer Support team via the Website or at support@sixty.gg. We ask that you use your Registered Email Address when raising any complaint so that we can locate your account promptly.
22.2. Any dispute relating to a specific wager must be raised within three (3) days of the relevant game or event being settled. We will not consider claims submitted after this period has passed.
22.3. We will acknowledge complaints promptly and aim to provide a full response within 28 days of receipt. Complex matters may require additional time and we will keep you informed of progress.
22.4. If our Customer Support team is unable to resolve your complaint to your satisfaction, the matter will be escalated to senior management for review.
22.5. Should your complaint remain unresolved after exhausting our internal process, you may escalate the matter to our licensing authority: Anjouan Licensing Services Inc., at admin@anjouangaming.com.
22.6. Our engagement with any complaint - including any response steps - is not an admission of liability and does not waive any rights under these Terms or otherwise.
23. Limitation of Liability
23.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR LIABILITY TO YOU FOR LOSS OR DAMAGE ARISING FROM YOUR USE OF THE SERVICE IS LIMITED AS FOLLOWS. WE WILL NOT BE LIABLE FOR LOSSES ATTRIBUTABLE TO: (I) YOUR ACTIONS OR OMISSIONS; (II) THIRD PARTIES NOT UNDER OUR CONTROL, INCLUDING NETWORK PROVIDERS, PAYMENT PROCESSORS, BLOCKCHAIN NETWORKS, GAME PROVIDERS, OR DEVICE MANUFACTURERS; OR (III) CIRCUMSTANCES NOT FORESEEABLE BY US OR OUR SUPPLIERS EVEN WITH REASONABLE CARE. WE DO NOT PROVIDE THE SERVICE FOR BUSINESS USE AND ACCEPT NO LIABILITY FOR BUSINESS LOSSES.
23.2. WHERE WE ARE FOUND LIABLE TO YOU UNDER THESE TERMS, OUR MAXIMUM TOTAL LIABILITY WILL NOT EXCEED THE LESSER OF: (A) THE VALUE OF THE SPECIFIC WAGER OR BET FROM WHICH THE CLAIM AROSE; OR (B) EUR €500 IN AGGREGATE. NOTHING IN THESE TERMS EXCLUDES LIABILITY FOR FRAUD, DEATH, PERSONAL INJURY CAUSED BY NEGLIGENCE, OR ANY LIABILITY THAT CANNOT BE EXCLUDED BY LAW.
24. Force Majeure
Where we are prevented or delayed by circumstances beyond our reasonable control - including acts of God, natural disasters, government actions, power outages, telecommunications failures, blockchain network disruptions, industrial disputes, or third-party service failures - we will not be liable for resulting loss or inconvenience and may suspend or modify the Service until normal operations resume.
25. Third-Party Websites
The Service may include links to third-party websites. These links are for convenience only and do not imply endorsement or affiliation. We are not responsible for third-party content, accuracy, availability, or privacy practices. Review third-party terms and privacy policies before use.
26. Privacy and Data Protection
26.1. Your privacy matters to us. Our Privacy Policy sets out in full how we collect, use, store, and protect your personal data. It forms part of these Terms and you should read it carefully.
26.2. By using the Service, you acknowledge that we process your personal data in accordance with our Privacy Policy. Where required by law, we will obtain your consent for specific processing activities. If you do not agree to our Privacy Policy, you should not use the Service.
27. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to a third party capable of continuing the Service at a substantially equivalent standard, and will notify you by Website notice.
28. Severability
If any part of these Terms is unenforceable or invalid, it will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions continue in full force.
29. Breach
Without limiting our rights or remedies, we may suspend or close your Account without prior notice if we reasonably determine that you materially breached these Terms. We will notify you as soon as practicable.
30. General Provisions
30.1. Entire agreement. These Terms, together with the policies in Section 2, constitute the entire agreement between you and us regarding the Service and supersede prior agreements, representations, and understandings.
30.2. No third-party rights. Nothing in these Terms shall create or confer any rights or other benefits in favour of any third party not party to this agreement.
30.3. No partnership. Nothing in these Terms shall create or be deemed to create a partnership, agency, trust arrangement, fiduciary relationship, or joint venture between you and us.
30.4. Interpretation. The singular includes the plural and vice versa. Gender references include all genders. References to persons include individuals, companies, partnerships, associations, and legal entities.
30.5. Waiver. Failure to enforce any provision does not waive our right to enforce it later. Any waiver must be in writing, signed by us, and applies only to the specific matter waived.
30.6. Acknowledgement. By using the Service, you confirm that you have read, understood, and accepted these Terms as binding. You waive any right to dispute a provision on the basis that you were unaware of it.
30.7. Language, governing law and contact. These Terms are written in English, and the English version prevails over any translation. These Terms are governed by the laws of the Autonomous Island of Anjouan, Union of Comoros. Any dispute not resolved through our complaints process will be subject to the exclusive jurisdiction of its courts, except where mandatory consumer protection laws require otherwise. For questions, contact support@sixty.gg.
Sixty.gg is owned and operated by Nexora Ltd, Anjouan company registration number 15916, with its registered address at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, and is licensed by the Government of the Autonomous Island of Anjouan to offer games of chance under License No. ALSI-202501001-FI1. Contact us at support@sixty.gg.
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